Uptime SLA

We have a service level agreement in place that sets a guaranteed monthly uptime target of 99%. Our uptime service level agreement (SLA) states that if we do not meet our SLA, you will be compensated.

Uptime Percentage Credit Received 98.9% - 95% 10% of Monthly Fee 94.9% - 90% 25% of Monthly Fee 89.9% and below 100% of Monthly Fee

Very rarely do we fall below our 99% uptime guarantee. But just in case, rest assured that we promise to fulfil our agreement should the worse happen. What our SLA does not cover includes downtime related to scheduled maintenance, such as server updates and security updates.

In order to request your credit you should submit a support ticket to our Billing department. A credit will be applied to your proceeding month's invoice for the confirmed downtime

24/7 Technical Support

We guarantee that our support department will be available to you twenty-four hours a day, seven days a week. Our absolute guarantee is that you will receive a response to your support requests within twenty-four hours of posting. However, our usual response time average is less than one hour.